Customer Service
Please contact us at CustomerService@trixieandpeanut.com or toll-free at 888.838.6780 if you have any questions or concerns about our store, our merchandise, or your order. If inquiring about an order, please provide your order number, name and email address used to place the order. For press inquiries, please email press@trixieandpeanut.com. For product submissions + all other inquiries, please email info@trixieandpeanut.com.
Trixie + Peanut Pet Emporium
Please visit our flagship boutique located in New York City at 23 East 20th Street, between Broadway and Park Avenue South. Our Store Hours are Monday through Saturday, 11am - 8pm and Sunday, 12noon - 5pm. Our store offers most items shown on our website, as well as a number of limited edition items not featured online. For more information, please call us at 212.358.0881.
Trixie + Peanut Holiday Calendar
For the 2009-2010 holiday season, we will be closed on Thanksgiving Day (Thursday, November 26), Christmas Day (Friday, December 25) and New Year's Day (Friday, January 1, 2010). We will be closing at 5pm on Christmas Eve (Thursday, December 24) and New Year's Eve (Thursday, December 31).
Mailing List
We are currently out of our most recent catalog, however our website is continually updated with new products, so please be sure to visit us often. To be added to our mailing list for future updates and mailings, please e-mail us with your name, email address and full street address. If you have any questions regarding our products, please email us at CustomerService@trixieandpeanut.com. If would like to submit a product for consideration, please email us at info@trixieandpeanut.com.
Return & Exchange Policy
If any Trixie & Peanut website purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 30 days of receipt for a full merchandise exchange or store credit.
Holiday Exchange Policy
Any holiday gift purchased between November 15 and December 24, 2009 from Trixie + Peanut may be exchanged through January 31, 2010. All exchanges must be accompanied by a receipt. We apologize but we do not issue refunds and holiday apparel may only be exchanged for a different size of the same item until December 15, 2009. After December 15, 2009 all holiday apparel is final sale and may not be returned or exchanged. Holiday treats + toys are final sale and may not be returned or exchanged.
Please do not place a new order for the item(s) you would like in exchange. If you place a new order, your credit card will be charged for that order and you will be issued a store credit for your returned merchandise. Store credits are valid for one year from the issue date and can be used for store or website purchases. We absolutely guarantee your satisfaction.
We encourage you to measure your pet as accurately as possible, as we allow one complimentary exchange per order*. After one exchange, each exchange will incur a re-stocking and shipping + handling fee of $12 per item. Our apologies, but we do not issue refunds, cannot accept returns or exchanges for custom orders, and we cannot accept returns COD. We do not reimburse shipping charges.
*All exchanges for international orders will be charged an international shipping fee based on the items exchanged.
Please ship unused item and packing receipt to the following address:
Trixie & Peanut, Inc.
Attn: Exchanges
23 East 20th Street
New York, NY 10003
On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.
Please note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 30 days, has been used, or is not in its original new condition. All toys, sale, personalized, custom, special occasion + formal wear and perishable items are final sale and cannot be exchanged or returned. We allow one complimentary exchange per item. After one exchange, each exchange will incur a re-stocking and shipping & handling fee of $12.
Mailing Address + Other Inquiries
Product submissions + other inquiries: info@trixieandpeanut.com
Press inquiries: press@trixieandpeanut.com
To reach us by standard mail:
Trixie & Peanut, Inc.
23 East 20th Street
New York, NY 10003
Phone: 212.358.0881
Toll Free: 888.838.6780
