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FREE SHIPPING on ORDERS of $85
                                or more! COMPLIMENTARY STANDARD US
                                SHIPPING
 

FAQ

Here you'll find answers to your most Frequently Asked Questions. Click the links below to jump to the information you're looking for.

 

Questions

 

Do you ship to another country or overseas?

We will happily deliver to any international destination. An additional $25 international shipping fee will be applied to all packages with a shipping destination outside of the United States. If any other shipping charges need to be added, we will contact you after your order is placed. This will depend on the merchandise ordered. Larger items such as beds and pet carriers may have an additional shipping charge. Most international orders sent directly by Trixie + Peanut are shipped via Federal Express and will usually arrive within our standard two week delivery time, but may take additional time for delivery. We thank you for your patience.

We are sorry but we cannot be responsible for the loss or damage of packages once they are shipped to an international destination. Customers are responsible for any customs charges, which are assessed by each individual country at the time of delivery. Our apologies, but we cannot estimate your country's customs charges. When ordering from outside of the US, please be sure all address information on your order is complete and correct.

 

Do you sell wholesale?

Trixie & Peanut is strictly a retailer of upscale pet products. We currently do not sell any of our items wholesale.

 

What is my pet's size?

All of our collars, harnesses and pet apparel are sized in inches. Unfortunately it is very difficult for us to determine your pet's size based on its breed or weight, as all pets come in many different shapes and sizes.

Please understand that Trixie + Peanut offers merchandise manufactured by many different designers and sizes will vary from designer to designer. We suggest you measure your pet carefully and purchase items based on your pet's measurements rather than their size. Please refer to the measurement in inches listed next to each size to ensure you choose the correct size for your pet.

For pet carriers, we suggest you make your decision based on the dimensions of the bag, as the weight capacity listed for each carrier is only meant to be used as a general guideline.

For pet beds, we suggest you measure your pet while lying down and add approximately 10 inches to determine the ideal bed length. In most cases a cramped bed would be considered uncomfortable, so if in doubt, we recommend ordering the next larger size based on your pet's measurements.

If you have any sizing questions, please contact customer service at 888-838-6780 or email us at customerservice@trixieandpeanut.com. Please understand that we can only offer guidance. Since it is impossible for us to determine your pet's size without actually seeing your pet, we cannot guarantee our sizing recommendations.

View our sizing chart.

 

What is your exchange + return policy?

If any Trixie & Peanut website purchase fails to meet your expectations, simply return your merchandise to us in its original and unused condition within 30 days of receipt for a full merchandise exchange or store credit.

Halloween Costume Exchange Policy
If your pet requires a different size of any Halloween Costume purchased from Trixie + Peanut, simply return the costume to us in its original and unused condition within 10 days of purchase for another size of the same costume. We apologize but we do not issue refunds and Halloween Costumes may only be exchanged for a different size of the same costume. Please note: Halloween Costumes purchased after October 15 are final sale and may not be returned or exchanged.

Holiday Exchange Policy
Any holiday gift purchased between November 15 and December 24 from Trixie + Peanut may be exchanged through January 31. All exchanges must be accompanied by a receipt. We apologize but we do not issue refunds and holiday apparel may only be exchanged for a different size of the same item until December 15. After December 15, all holiday apparel is final sale and may not be returned or exchanged. Holiday treats + toys are final sale and may not be returned or exchanged.

Please do not place a new order for the item(s) you would like in exchange. If you place a new order, your credit card will be charged for that order and you will be issued a store credit for your returned merchandise. Store credits are valid for one year from the issue date and can be used for store or website purchases. We absolutely guarantee your satisfaction.

We encourage you to measure your pet as accurately as possible, as we allow one complimentary exchange per item*. After one exchange, each exchange will incur a re-stocking and shipping + handling fee of $12 per item. Our apologies, but we do not issue refunds, cannot accept returns or exchanges for custom orders, and we cannot accept returns COD. We do not reimburse shipping charges.

*All exchanges for international orders will be charged an international shipping fee based on the items exchanged.

Please ship unused item and packing receipt to the following address:

Trixie & Peanut, Inc.
Attn: Exchanges
45-06 Queens Blvd, Suite 285
Sunnyside, NY 11104

On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.

Please note: We do not issue refunds for returned merchandise and cannot honor exchanges for any merchandise that is sent back to us after 30 days, has been used, or is not in its original new condition. All toys, sale, personalized, custom, special occasion + formal wear and perishable items are final sale and cannot be exchanged or returned. We allow one complimentary exchange per item. After one exchange, each exchange will incur a re-stocking and shipping & handling fee of $12.

 

Where do I send my item for exchange or return?

Please ship unused item and packing receipt to the following address:

Trixie & Peanut, Inc.
Attn: Exchanges
45-06 Queens Blvd, Suite 285
Sunnyside, NY 11104

On the packing receipt, please let us know the reason for the return and/or what you would like to exchange the merchandise for. For your protection, we suggest you to send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.

 

What's your policy on custom orders?

Please be sure to measure your pets properly and proofread any names carefully, as all custom orders cannot be cancelled, exchanged or returned. These include personalized items and special orders, as well as any item that is noted as a custom order on the item page. Custom orders will be shipped directly from the designers and may take up to eight weeks for delivery.

 

How do I use my credit?

You may redeem your credit within one year of the issue date by entering your credit code in the "Coupon/Credit/Gift Card Code" field during checkout for your next order. Please note that your order amount, not including shipping or tax, must equal or exceed the amount of your credit. To redeem your credit, you also must be signed in to your account. If you do not yet have an account, you may sign up for one by clicking on "your account" in the top menu bar of the website.

 

What is your delivery time?

We do our best to ship all orders as quickly as possible. Orders often ship within 2 business days and our average delivery time is 5 - 7 days, depending on the shipping destination for in-stock, non-serviced items, however orders may take up to 14 business days for delivery. For an additional charge, we offer an expedited delivery option for delivery within 2 - 4 business days. Orders to be delivered within Manhattan (New York City) may also be sent via messenger for an additional charge. Please contact customer service at 212-358-0881 or email customerservice@trixieandpeanut.com for a messenger delivery rate quote.

Please note that customized items, items sent directly from our suppliers and oversize items may take additional time for delivery. Custom order items cannot be expedited. In order to offer our wide selection of merchandise, items may be shipped from a number of different sources, and items are occasionally shipped in a number of separate packages via Federal Express, UPS and/or the US Postal Service. Many of our items are hand-finished per order and may take the full 14 business days for delivery.

 

What is your standard method of shipping?

Orders are usually shipped via Federal Express (domestic & international) or the US Postal Service (to PO Boxes, APO addresses, Hawaii & Alaska). We ask that our customers please provide shipping addresses that can accept Fed Ex and UPS shipments. We will ship via the US Postal Service upon request but please understand that these packages cannot be tracked and may take additional time for delivery.

Items shipped to most US destinations* directly from Trixie + Peanut are now shipped via Federal Express with NO SIGNATURE REQUIRED. If someone may not be at the shipping address to receive your package and you do not want your items left unattended, we recommend having your order shipped to your workplace, a business, or any location where someone is present during delivery hours. If you would like your package shipped with a signature required, please specify this in the special instructions for your order. Please understand that Trixie + Peanut cannot be responsible for the loss or damage of packages delivered when a recipient is not present.

*Items shipped to Alaska and Hawaii addresses from Trixie + Peanut are sent via USPS Priority Mail and may take additional time for delivery.

 

What are your shipping charges?

Our shipping rates are based on the total purchase amount and orders are charged in full when a purchase is completed.

Our Standard Delivery shipping charges* are as follows:
For orders up to $40, shipping is $8
For orders from $41 to $80, shipping is $12
For orders from $81 to $150, shipping is $16
For orders from $151 to $300, shipping is $21
For orders from $301 to $500, shipping is $25
For orders from $501 to $800, shipping is $35
For orders over $800, shipping within the continental US is complimentary
*For international shipments, add $25 to standard shipping rates.

Our Expedited Delivery shipping charges are as follows:
For orders up to $40, shipping is $25
For orders from $41 to $80, shipping is $30
For orders from $81 to $150, shipping is $35
For orders from $151 to $300, shipping is $45
For orders from $301 to $500, shipping is $55
For orders from $501 to $800, shipping is $60
For orders over $800, shipping is $75
Please note that customized and out-of-stock items cannot be shipped via expedited service.

 

Why am I being charged for shipping?

We are a small company and unfortunately cannot offer complimentary shipping on our orders under $800. In order to offer our large selection, many of our items are shipped from a number of different sources, and items are often shipped in a number of separate packages. As a result, one order often arrives in more than one shipment which results in having to charge for shipping. Many of our items are produced per order and while they may take the full 14 days for delivery, are often shipped via overnight or 2-day service. Rather than raise our product prices, we have done our best to keep our shipping prices at a minimum while offering the largest selection possible, despite raised rates from UPS, Federal Express and the US Postal Service.

 

What credit cards do you accept for payment?

We accept Visa, MasterCard, American Express and Discover.

 

Can I place my order through the mail and pay with a personal check or money order?

We accept mail orders paid with a personal check or money order. When sending us your order, please be sure to include all product information (name of product, size, color/style) and shipping information (name, address, phone number and email address). Also be sure to add the necessary shipping charges to your total purchase. For NY State residents, sales tax of 8.625% must also be added. Please understand that orders paid for with a check will take additional time, as these orders are not shipped until your check has cleared.

Please send any mail orders with payment to:
Trixie & Peanut, Inc.
Attn: Mail Orders
45-06 Queens Blvd, Suite 285
Sunnyside, NY 11104

 

Order Cancellations + Changes

Trixie & Peanut strives to process and ship all orders as promptly as possible. If your order has not yet entered the shipping process, you may cancel or revise your order within 12 hours after your order has been placed. Please email your cancellation request or order change to customerservice@trixieandpeanut.com. Be sure to include your name and order number. Please note: Orders for custom or personalized items cannot be cancelled or changed at any time. We encourage you to measure your pet as accurately as possible and carefully proofread your order confirmation for any errors or typos. Sorry, but we cannot be responsible for the shipping costs for any cancelled orders.

 

Non-Deliverable, Refused + Unclaimed Orders

If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided. If no response is received, the customer will be charged with the appropriate shipping charges and a 30% restocking fee. Please make sure that the shipping information on your order is correct and that someone will be available to receive your package. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages will require an additional re-shipping charge.

 

Legal Terms + Conditions

Welcome to TrixieandPeanut.com. The following are the rules or "Terms" that govern use of the TrixieandPeanut.com sites (collectively, "site"). By using the site, you agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the site. Trixie + Peanut, Inc. reserves the right to change these Terms at any time, effective immediately upon posting on the site.

Copyright Notice
Unless otherwise noted, all materials on this web site are the property of Trixie + Peanut, Inc. and are protected by United States and international copyright laws. This includes the following: website design, images, text, graphics, logos, button icons, photographs, video clips, audio clips, and all software. The site as a whole (meaning the arrangement, collection, and assembly) is © 2000 - 2013, Trixie & Peanut, Inc., also known as www.TrixieandPeanut.com - ALL RIGHTS RESERVED.

Trademark Information
The trademarks or trade dress of Trixie + Peanut cannot be used without our written permission. Trademarks or trade dress include the Trixie + Peanut name and logo, as well as other graphics, logos, page headers, button icons, scripts and the "look and feel" of Trixie + Peanut's site, including layout, color combinations and graphic elements.

Use
Users have permission from Trixie + Peanut, Inc. to electronically copy and to print in hard copy portions of its site for the sole purpose of placing an order with TrixieandPeanut.com and/or using this site as a shopping reference. Unless Trixie + Peanut gives you written permission in advance, you may not reproduce (except as noted above), publish, distribute, display, modify, create derivative works from, sell or exploit in any way any part of the site. Any violators will be prosecuted to the full extent of the law.

Disclaimer of Liability
This site and all contents of this site are provided without warranties of any kind, either expressed or implied, on an "as is" basis. Trixie + Peanut, Inc. will not be liable for any damages of any kind related to your use of this site, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. By your use of this site, you acknowledge that your use of this site and your connection to this site is at your own risk and you assume full responsibility for all costs associated with the necessary servicing or repairs of any equipment used in connection with your use of this site.

Product Descriptions, Images + Colors
Trixie + Peanut has gone to great lengths to ensure accuracy in the descriptions and representation of our products. However, slight variations may occur. While the images on our website have been color-corrected to appear as accurate as possible, their appearance will correspond to the settings on your monitor and may not be exact.

Inaccuracy Disclaimer
From time to time, there may be information on this site that contains typographical errors, inaccuracies or omissions that relate to product pricing, availability and descriptions. We reserve the right to correct any errors, inaccuracies or omissions, and change or update information at any time without prior notice (including after your order has been placed). We apologize for any inconvenience this may cause. Please understand that while we do our best to provide you with accurate and correct information, it is not possible to guarantee that the site is free of all human or technological errors.

Indemnification
You agree to defend, indemnify and hold Trixie + Peanut harmless from and against any claims, damages, costs and expenses (including all attorney's fees), arising from or related to your use of the site.

Links to Other Websites
Trixie + Peanut is not responsible for the availability of external sites or resources that may be linked to this website. We do not endorse and are not responsible for any content advertising, warranties, representations, products or other materials on or available from such independent sites or resources.

Privacy
We believe that your privacy and the privacy of all our users is important. At TrixieandPeanut.com we are committed to protecting your privacy. We will not distribute or sell your name or personal information about you to any third party without your expressed permission. Any information you provide to us with will be held in confidence and used only to improve our services to you. Should an item you purchased be one that a manufacturer ships for us, we will share only the necessary information needed for them to do so.

Violation of the Terms
You understand and agree that TrixieandPeanut.com has sole discretion, and without prior notice, TrixieandPeanut.com may terminate your access to the site, and remove any unauthorized User content, if TrixieandPeanut.com believes that the User content you provided has violated or is inconsistent with the Terms or with the intention behind them, or that you have violated the rights and/or policies of TrixieandPeanut.com, another User or the law. TrixieandPeanut.com may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity.

*Minimum purchase required to redeem 15% discount. Offer with coupon code will be emailed.
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